The Pullman Student Financial Services is temporarily closed. We apologize for any inconvenience this may have caused. However, the Student Financial Services Office staff are all working remotely. We are taking calls from 9AM to 3PM , Monday through Friday (10AM -3PM on Tuesdays), and we have virtual window appointments through Zoom or phone during those same hours.
WSU is engaged in an email survey of approximately 5000 current students. This is part of a national study on collegiate financial wellness. The email will come from Dr. Mary Wack, Vice Provost for Academic Engagement and Student Achievement, and will direct students to a web site to complete the survey. Students are not required to complete this, but those who participate will be included in a drawing for one of several gift cards. If you receive this email, it is a legitimate email from WSU. If you have questions, please contact Student Financial Services.
The Communications Center will be closed Tuesdays 8:00 am to 10:00 am. The Student Financial Services office will still be open for immediate assistance. We apologize for any inconvenience this may cause.
Student Financial Services has received multiple calls in regards to the phishing email sent to students on July 29, 2019. The email was sent with the subject line of “Financial Aid on Hold – Action Required”. This email was NOT sent from Student Financial Services. Please DO NOT click on the link! Please make sure to forward this phishing email, and any future suspect emails you may receive, to Information Technology Services at firstname.lastname@example.org.
All Financial Aid email communications sent to students can be verified through myWSU by clicking on your “My Comm Center” tile or you can call the Student Financial Services office to verify that the email is correct. If you have outstanding documents to submit to SFS, you will see those on your “To Do” list in myWSU.
Reminder: If you are planning to submit any documents that have personal information, make sure to use our secure SubmitSFSDocs portal on Student Financial Services homepage.
For the 2019-2020 academic year, the FAFSA/WASFA application deadline and the Verification deadline have been extended to July 15th. If you have not completed your 2019-2020 FAFSA/WASFA or if you still need to submit Verification documents to our office, get these submitted no later than 11:59pm on July 15th in order to qualify for federal, state, and institutional priority grants, scholarships or waivers.
We have been informed by some students that when they log into SubmitSFSDocs.wsu.edu to complete a financial aid form, their student information is not auto-populating the “Student Information” section. We have passed the issue along to our technical team for resolution. In the meantime, please follow these troubleshooting tips:
- Try clearing your browser’s internet data
- You might have to do this up to 5 times
- Make sure that you have setup your WSU Okta information
- Try using a different browser
- Microsoft Edge tends to have the most trouble; instead, use Chrome, FireFox, Opera
- Your log in information SHOULD NOT include the “@wsu.edu” after your network ID”. Your login information should look as follows (this is an example only!) —
- Username: butch.t.cougar
- Password: G0Coug$
WSU runs a process called Census on the 10th day of the term. This allows us to take a “snap-shot” of enrollment for a number of reasons. Part-time students will have their aid adjusted accordingly and the aid will disburse to their account to pay off charges.
Disclaimer: Students who were at full-time enrollment pre-census but then are part-time at census will have awards reduced, which will likely create a bill for the student that will need to be paid back to WSU.