We know there are many questions related to the COVID-19 and university actions to safeguard and support the WSU community. In Student Financial Services, we are doing our best to be a resource during this time of crisis. We understand that there will be challenges faced by our students and families during the coming weeks. It is our goal to assist each of you to the extent possible. Please see below for answers to some of the questions we expect from you.
Q: How do I talk with someone about my financial aid when the office isn’t open to the public?
A: There are a few different ways to have a conversation with us. Student can call in and speak with our staff by calling 509-335-9711. Depending on the call volume, you may have to wait for the next available staff person. You can also schedule either a Zoom or phone appointment where we will contact you. Days and times of available appointments can be accessed here. We are working on a Zoom room option for students where they can join in and get a quick question answered or wait for a breakout room to open up where they can go into more detail. Once available, information on the Zoom room will be posted to our SFS home page. You can also email us general questions or use one of our specific email addresses to ask about certain financial aid topics. Information on our email options is available on our contact us page. Please allow a few days for email responses during our busy time of the year.
Q: How can I turn in documents that the Student Financial Services Office is requiring?
The best way to submit documents is through our secure online portal. Through this process, a student can log in, review any of your outstanding document requests, and securely transmit them to our office for safe and efficient review. The SubmitSFSDocs portal
is available 24 hours a day, 7 days a week. SFS requests that students and families avoid emailing required documents to ensure the safe and secure transmission of your personally identifiable information. If you are having issues submitting info through our online portal, please contact us at email@example.com
, and we will work quickly to help resolve your issue.
Q: Is there emergency funding available to students impacted by COVID-19?
WSU has released several million dollars to Spring 2020 and Summer 2020 students. As more money is available, we will update this information. For more information, please see the WSU CARES Act page.
Q: Would my financial aid be impacted if I switched my classes from graded to Pass/Fail?
A: For several classes, students will have the option for a pass – “P” grade, pass-pass – “PP” grade, or fail – “F” grade in place of a letter grade. The “P” and “PP” grades will replace grades of “A” through “D”, and will not count towards a student’s GPA but rather attempted and completed. Be aware that the “PP” grade may not satisfy some prerequisites for certain majors. The “F” grade will be counted towards GPA and attempted but NOT completed. As an office and institution, it is our recommendation that you work with your academic department and/or academic advisor to determine which option – the Pass-Fail or Graded – best keeps you on track for degree completion.
Q: We have had a loss in income due to COVID or other reasons. What can we do?
A: It may be possible for us to adjust the information on your FAFSA, though this is not always the case. We recommend you contact the Student Financial Services Office first to determine if this makes sense. The process is called Special Circumstance Appeal and the form for this can be accessed here. You can also contact us via email at firstname.lastname@example.org