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Washington State University
Student Financial Services COVID-19 Financial Aid Information
Your COVID-19 Financial Aid Information

The Student Financial Services staff at each campus are working remotely to allow for the required social distancing. Please see each campus for additional information. We are working to provide helpful information about COVID-19 related financial aid information on this page. Please check back as we will continue to update this page.

Emergency Assistance to Students

Washington State University has a form for students to request emergency funds.  For more on this, please see the CARES Act Page.

Fall Instruction Updates

Online course delivery is approved by the Department of Education through Dec. 2020. If you are receiving federal student loans and Pell grants, you will retain eligibility.

If you are not changing to a different WSU Campus, your scholarship and tuition waiver awards should not be affected.  For student choosing to enroll in a different WSU campus, your scholarship and tuition waivers will be managed on a student-by-student basis depending on the award. If you are receiving private scholarships, or scholarships awarded outside of WSU, you should contact the funder(s) to ensure your continued eligibility.

If you chose to defer enrollment and will return to WSU Pullman within one year, your recruitment awards will be reinstated (University Achievement Award, Distinguished University Achievement Award, Cougar Award, Western Undergraduate Exchange, Regent Scholarship).  For more information about any impacts regarding deferment, please contact our office.

If you are concerned about financial aid and have questions, please email financialaid@wsu.edu or call (509) 335-9711 to speak to a counselor.

*Schedule an appointment to meet virtually with one of our counselors. You can setup a Zoom appointment or leave a call-back number which the counselor will use to call you directly.*

SFS Office Operations

Pullman

The Pullman office staff are working remotely to continue to process and administer financial aid. We are open for calls, Monday through Friday from 9am to 3pm (Tuesday’s 10am – 3pm). We are also open for virtual window appointments. When making an appointment, students will have the option to select from a Zoom appointment or if they would like the adviser to call them. We are actively responding to emails throughout the day.

Instructions for AppointmentsSchedule an Appointment


Vancouver, Spokane, Tri-Cities, Everett, & Global …

These offices are working remotely to support students. We are taking calls and responding to emails throughout the day.
Contact your campus office!

CARES Act

Congress, under Section 18004 of the Coronavirus Aid, Relief, and Economic Security (CARES) Act has created a Higher Education Emergency Financial Aid Grant to students for expenses related to the disruption of campus operations due to coronavirus at Washington State University. These funds are intended to assist with expenses students have incurred due to COVID-19 and classes moving to online instruction.

For information about the CARES Act and funding of these emergency grants to students, please see the WSU CARES Act page.

FAQ’s

We know there are many questions related to the COVID-19 and university actions to safeguard and support the WSU community. In Student Financial Services, we are doing our best to be a resource during this time of crisis. We understand that there will be challenges faced by our students and families during the coming weeks. It is our goal to assist each of you to the extent possible. Please see below for answers to some of the questions we expect from you.

 

Q:  How do I talk with someone about my financial aid when the office isn’t open to the public?

A:  There are a few different ways to have a conversation with us.  Student can call in and speak with our staff by calling 509-335-9711.  Depending on the call volume, you may have to wait for the next available staff person.  You can also schedule either a Zoom or phone appointment where we will contact you.  Days and times of available appointments can be accessed here.  We are working on a Zoom room option for students where they can join in and get a quick question answered or wait for a breakout room to open up where they can go into more detail.  Once available, information on the Zoom room will be posted to our SFS home page.  You can also email us general questions or use one of our specific email addresses to ask about certain financial aid topics.  Information on our email options is available on our contact us page. Please allow a few days for email responses during our busy time of the year.

 

Q: How can I turn in documents that the Student Financial Services Office is requiring?

A: The best way to submit documents is through our secure online portal. Through this process, a student can log in, review any of your outstanding document requests, and securely transmit them to our office for safe and efficient review. The SubmitSFSDocs portal is available 24 hours a day, 7 days a week. SFS requests that students and families avoid emailing required documents to ensure the safe and secure transmission of your personally identifiable information. If you are having issues submitting info through our online portal, please contact us at financialaid@wsu.edu, and we will work quickly to help resolve your issue.

 

Q: Is there emergency funding available to students impacted by COVID-19?

A: WSU has released several million dollars to Spring 2020 and Summer 2020 students.  As more money is available, we will update this information. For more information, please see the WSU CARES Act page.

 

Q: Would my financial aid be impacted if I switched my classes from graded to Pass/Fail?

A: For several classes, students will have the option for a pass – “P” grade, pass-pass – “PP” grade, or fail – “F” grade in place of a letter grade. The “P” and “PP” grades will replace grades of “A” through “D”, and will not count towards a student’s GPA but rather attempted and completed. Be aware that the “PP” grade may not satisfy some prerequisites for certain majors. The “F” grade will be counted towards GPA and attempted but NOT completed. As an office and institution, it is our recommendation that you work with your academic department and/or academic advisor to determine which option – the Pass-Fail or Graded – best keeps you on track for degree completion.

 

Q:  We have had a loss in income due to COVID or other reasons.  What can we do?

A:  It may be possible for us to adjust the information on your FAFSA, though this is not always the case.  We recommend you contact the Student Financial Services Office first to determine if this makes sense.  The process is called Special Circumstance Appeal and the form for this can be accessed here.  You can also contact us via email at specialcircumstances@wsu.edu

 

Q:  What options are there to get financial aid help related to COVID-19, classes moving to online for Fall term, or both?

A:  If you have had a loss of income, please see the note regarding loss of income.  If you are seeking additional financial aid related to COVID-19 or classes moving to online, please see the WSU CARES page at: studentcare.wsu.edu/student-resources/financial-assistance/.

 

(Last Updated on 8/14/20)

Resources & Links

Updated SAP Handbook

Student Loan Related:

COVID-19 & Student Loans: Quick Video
April 3, 2020 – Department of Education, COVID-19 & Student Loans: Updated Guidance

Emergency Aid:

(Last updated on 5/20/20)