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Washington State University
Student Financial Services COVID-19 Financial Aid Information
Your COVID-19 Financial Aid Information

We are working to provide helpful information about COVID-19 related financial aid information on this page. Please check back as we will continue to update this page.

Emergency Assistance to Students

COVID-19 Emergency Funding Update: 
Emergency funding is available to help students and universities through the continued disruption of the COVID-19 pandemic.  There are 3 phases of federal student emergency support.  For more information on the 3 phases of the Higher Education Emergency Relief Fund, or HEERF, please see Program Summary below.  Recent guidance released from the US Department of Education has expanded the eligibility of students for these HEERF funds.  Criteria for current and future release of funds to students will include this expanded eligibility.

Current Funding for Students

As of Mid-August, 2021, Washington State University has begun funding Fall 2021 students with Federal Emergency Relief Grant from ARP or HEERF III.  Students will be notified if they have been funded.  Once the initial mass processing of this program is complete, we will open up Fall term as an option on the Emergency Fund Request form.  Students will only receive federal emergency funding once per term.   Students who have extenuating circumstances and need beyond HEERF funding, may be considered for other, more limited resources based on availability by campus.

Program Summary

  • HEERF I is called the CARES Act (Coronavirus Aid, Relief, and Economic Security Act). WSU was awarded $10.88 million in the student portion of the HEERF I (CARES Act) funds.  All of these funds have been distributed to students.
  • HEERF II is called the CRRSAA (Coronavirus Response and Relief Supplemental Appropriations Act). WSU was awarded $10.88 million in the student portion of the HEERF II (CRRSAA) funds.  A general notices went to enrolled student in March, 2021. As of early June, 2021, $10.3 million has been distributed to students.  The remainder is in process of being distributed.
  • HEERF III is called the ARP (American Rescue Plan). WSU was awarded $31.1 million in the student portion of the HEERF III (ARP) funds.  These funds began to be distributed to students during the Summer term, 2021, and are now being processed for Fall term students.


More information is posted to the Student Care Network about HEERF funding and how students can qualify.  For more information on this or to seek help with challenges due to Covid-19 or related issues, please see the Student Care Network page.

For information on Emergency Resources by Campus, please check here.


COVID 19 Useful Tools from i-Grad

SFS Office Operations


The Pullman office staff are back in the office!  We are open for calls, Monday through Friday from 9am to 3pm (Tuesday’s 10am – 3pm). We are also open for virtual and face-to-face window appointments.  Our front office is open 8-5, Monday through Friday.

Instructions for AppointmentsSchedule an Appointment

Vancouver, Spokane, Tri-Cities, Everett, & Global …

These offices are working remotely to support students. We are taking calls and responding to emails throughout the day.
Contact your campus office!


We know there are many questions related to the COVID-19 and university actions to safeguard and support the WSU community. In Student Financial Services, we are doing our best to be a resource during this time of crisis. We understand that there will be challenges faced by our students and families during the coming weeks. It is our goal to assist each of you to the extent possible. Please see below for answers to some of the questions we expect from you.


Q:  How do I talk with someone about my financial aid when the office isn’t open to the public?

A:  There are a few different ways to have a conversation with us.  Student can call in and speak with our staff by calling 509-335-9711.  Depending on the call volume, you may have to wait for the next available staff person.  You can also schedule a phone appointment where we will contact you.  Days and times of available appointments can be accessed here.    You can also email us general questions or use one of our specific email addresses to ask about certain financial aid topics.  Information on our email options is available on our contact us page. Please allow a few days for email responses during our busy time of the year.  The Pullman Student Financial Services Office will be back in the office by mid-July, 2021 and will be available to meet with students and families face-to-face at that time.


Q: How can I turn in documents that the Student Financial Services Office is requiring?

A: The best way to submit documents is through our secure online portal. Through this process, a student can log in, review any of your outstanding document requests, and securely transmit them to our office for safe and efficient review. The SubmitSFSDocs portal is available 24 hours a day, 7 days a week. SFS requests that students and families avoid emailing required documents to ensure the safe and secure transmission of your personally identifiable information. If you are having issues submitting info through our online portal, please contact us at, and we will work quickly to help resolve your issue.


Q: Is there emergency funding available to students impacted by COVID-19?

A: Yes.  WSU has received and released several million dollars in federal emergency relief funds to students through the HEERF I and II programs.  We are in the process of releasing more funds to students for HEERF II and HEERF III.  We are currently considering students for Summer, 2021, and will consider students for funding for Fall term, 2021 and Spring term, 2022.    Students not initially offered emergency funds can apply through the Emergency Fund Request Form. For more information, please see the WSU CARES Act page.


Q:  We have had a loss in income due to COVID or other reasons.  What can we do?

A:  It may be possible for us to adjust the information on your FAFSA, though this is not always the case.  We recommend you contact the Student Financial Services Office first to determine if this makes sense.  The process is called Special Circumstance Appeal and the form for this can be accessed here.  You can also contact us via email at




(Last Updated on 6/11/2021)