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Washington State University
Student Financial Services Why Has My Loan Not Disbursed?
Why Has My Loan Not Disbursed?

There are several reasons why loans may not disburse. Below is a list of the possibilities as to why you have not received your financial aid.

Classes Have Not Started Yet

Remember that aid will not disburse until 7 days prior to the start of your classes and not at the start of the semester if your classes begin after the first day of the term.

  • Example:  If the semester begins August 23rd, but your classes do not start until September 17, the earliest date that your aid will disburse is September 10.

Need to Sign Master Promissory Note (MPN) or Entrance Counseling (EC)

First time loan borrowers will need to submit an MPN and EC. The MPN is multi-year, which is good for up to 10 years. Most students/parents will only need to do it once. Instances where a new EC is needed include:

  • An exit counseling was previously completed
  • Transferring from another institution
  • If the EC was completed a while ago and the student has taken time off from school

Currently Over-Awarded?

Your loans will not disburse if you are currently in an over-awarded status. While there is not alert that informs you if you are over-awarded, you can review our Cost of Attendance Tables and compare that amount to your financial aid. Otherwise, you can contact Student Financial Services for further assistance or clarification. A representative will be able to help you adjust your aid so that your loans will disburse.

Graduate/Parent PLUS Loan Credit Decision Not Received

In order to qualify for a PLUS loan, Graduate students or parents need to have a credit check run to see if they qualify for a loan. If you tried to accept this type of loan but have not received funds, your credit check may have been denied. If do not qualify by yourself you may have a co-signer or endorser accept the loan on your behalf

If you currently have a credit freeze on your account as you apply for a PLUS Loan

You will need the credit freezes lifted off of the 3 credit bureaus (Experian, TransUnion, and Equifax) before you apply or accept your PLUS loan. You will then need to allow a minimum of one week for the credit check to run before replacing the hold(s).