Complaint Steps & Resolution

The WSU Student Financial Services (SFS) is dedicated to providing you with a faster, friendlier, and easier financial aid experience. We take pride in our Mission, Vision, and Conduct with all students, parents, families, and the WSU community. If you should ever encounter a negative experience, we would like to know as soon as possible. Please reach out to us at (509) 335-9711 or at financialaid@wsu.edu and ask to speak with a member of our SFS Leadership Team. We will work with you to resolve any concerns in a timely manner and/or welcome your feedback about any matter you wish to share with us.

If at any point you feel you would like to exercise other options available in terms of your possible issue or complaint, WSU has an official university Complaint Procedure and Process, which can be found on the following page:

WSU Complaint Procedure & Student Grievance Resources

Sincerely,

Student Financial Services